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IT Service Management
Understanding what your organisation needs are in terms of Service Management
“ITSM is a set of practices, policies and procedures that help to manage the services delivered to end users, and ITIL is a framework that teaches the best practices to implement ITSM in an organisation”.
ITSM (IT service management) is the process of designing, delivering, managing, and improving the IT services an organisation provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organisation grow.
ITIL – a set of practices that imparts practical and strategic ITSM guidance. ITIL is used as a guide to help groups improve the value of their services by focusing on co-creating business value and solving business issues, rather than just improving IT capabilities.